Refund policy

 

Return Policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully.

Eligibility

Items may be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Certain items cannot be returned, including hazardous materials, chemicals, and any opened or used products. Due to health and safety regulations, products which relate to personal hygiene and self care are non-returnable. Please contact us before purchasing if you have questions about a specific item.

How to Initiate a Return

To start a return, please contact us at info@medchemsupplies.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Some orders may be subject to a restocking fee.

Contact Us

If you have any questions about our return policy, please contact us at info@medchemsupplies.com.