Refund policy
Return Policy
We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Eligibility
Items may be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
Certain items cannot be returned, including hazardous materials, chemicals, and any opened or used products. Due to health and safety regulations, products which relate to personal hygiene and self care are non-returnable. Please contact us before purchasing if you have questions about a specific item.
Processing
Supplier creates return label within 2 days
Window and fees
30 days • No label fee • No restocking fee
Cancelations
Manually review return
Customer refunds
Automatically refund customer
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Some orders may be subject to a restocking fee.
Contact Us
If you have any questions about our return policy, please contact us at info@medchemsupplies.com.